About Chez Ebbles
My name is Christopher Roe, and Chez Ebbles is my blog. From 2003 to 2011, I ran Ebbles Miniatures, one of the top three gaming papercraft businesses. From 2011 onwards, I’ve been at WorldWorksGames as a part-time webmaster, programmer, assistant store admin, and occasional model designer.
I have several hobbies that I enjoy a lot (programming, miniatures gaming, model building, 3D modeling, papercraft design, web development, and experimenting with new takes on e-commerce), and my blog at Chez Ebbles lets me combine all of them into one great big ball of fun.
From time to time, I sell things here or try out new ways of selling things, and that’s where my enthusiasm for tinkering with new spins on e-commerce comes in.
Chez Ebbles funds my pizza and coffee habit, and is not a full-time business like Ebbles Miniatures was. It’s a part-time side venture for me. However, customers are treated exactly the same as they would be if Chez Ebbles were run as a full-time business, and I’m outlining all the policies to that effect on this page.
The Business
In late 2011, I started another business (Genet Models) with the intention of getting into 3D printed items and print-on-demand paper models, but I haven’t made any serious investments or movement in those directions yet. In the meantime, “Ebbles”, “Chez Ebbles”, and “Ebbles Labs” are considered imprints/brands of Genet Models for tax and recordkeeping purposes.
Privacy
Your privacy is important to me. I don’t spam or share your data with anyone for any other purpose beyond seeing that you receive the goods that you paid for. I also don’t ask for any information that’s unnecessary for filling orders or contacting you in case of problems. The only data I store are names, emails, transaction amounts, invoice numbers, and items purchased. That information is used to keep track of the files you own and enables me to provide customer support when you need it. There are no user accounts or passwords for you to keep track of.
Partners
Chez Ebbles currently makes use of the following third party services to power the e-commerce infrastructure here:
- Digital Delivery App provides the shopping cart and secure checkout.
- Postmark provides reliable transactional email support.
- Mailchimp handles any newsletter functionality I need.
The rest of it is my own custom code.
Payment Methods
I currently accept the following payment methods:
- PayPal
- Credit cards (via the secure Stripe gateway)
If you don’t have a PayPal account, don’t want to use PayPal, or you happen to live in a country that PayPal doesn’t support, you can pay directly with a credit or debit card. Stripe is secure and PCI compliant, doesn’t share your card numbers with merchants, and you don’t need to sign up for an account or anything like that.
Order Fulfillment
Currently, there are 2 ways of fulfilling orders:
- Crowdfunded projects: You will receive links to product files via email as they are completed.
- Non-crowdfunded projects or completed projects: You should receive links to product files via email within a few minutes of making a successful order.
Crowdfunded projects will always explicitly mention the fulfillment conditions and details on their project page.
Satisfaction
If you have a problem with something you bought from me, I’ll make things right. Contact me and let me know. I’ll take care of you.